Guidelines for reporting a case of Professional Misconduct
Patients have the RIGHT to lodge a complaint about professional misconduct
The South African Nursing Council is responsible for setting and maintaining the standards of nursing and midwifery practice in South Africa. The Nursing Council will investigate any complaint of conduct that violates the high standards of care to which a patient is entitled.
You have the right to lodge a complaint with the Nursing Council about the alleged misconduct of a nursing or midwifery professional/student. The rules and ethical principles on which professional conduct enquiries are based can be found on the South African Nursing Council website under Regulations.
Examples of acts and omissions which are regarded as professional misconduct by the Nursing Council
How the Nursing Council deals with complaints
A nursing or midwifery practitioner/student who is found guilty in accordance with the Nursing Act, 2005 (Act No. 33 of 2005) is liable to one or more of the following penalties:
The South African Nursing Council and the Department of Health share a deep concern for patients' rights. The Nursing Council is committed to the speedy and effective handling of complaints.
The fundamental responsibilities of a nursing or midwifery practitioner/student are:
An ethical problem arises when the conduct of a nursing or midwifery practitioner/student negatively affects a patient or health care user.
How to lodge a complaint
The complaint must be in writing (preferably in the form of an affidavit) detailing:
Be specific and give as much information as possible
Please supply your name, address and contact numbers - so that the Nursing Council can contact you.
Send this to:
Telephone: 012 420-1000
Fax: 012 426 9553
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Council (Under the provisions of the Nursing Act, 2005)